Movers Hammersmith Terms and Conditions

These Terms and Conditions set out the basis on which Movers Hammersmith provides removal, packing, loading, delivery, storage support, and related moving services to customers in the UK. By making a booking, accepting a quotation, or permitting our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear, fair, and practical, and they apply to all standard bookings unless we agree otherwise in writing.

Throughout this document, the expressions “we,” “us,” “our,” and “Movers Hammersmith” refer to the service provider, and “you,” “your,” and “customer” refer to the person or business placing the booking. Where a booking is made on behalf of someone else, the person making the booking confirms that they have authority to agree to these terms. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

These terms are designed for a service page and should be read alongside any written quotation, booking confirmation, or service notes issued before the move. If there is any conflict between the quotation and these terms, the quotation will apply only to the extent of that specific inconsistency. Any special arrangement, discount, or additional promise must be confirmed in writing to be binding.

Booking Process

To arrange a move with Movers Hammersmith, you must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, preferred dates, and any special handling requirements. This may include stairs, lifts, parking restrictions, long carries, fragile goods, or oversized items. We rely on the information you provide when preparing a quotation and planning the service. If your details change, you must notify us as soon as possible so we can adjust the booking accordingly.

A booking is not confirmed until we have issued written acceptance, received any required deposit, and agreed the date, service scope, and any additional conditions. We reserve the right to decline a booking if the proposed move is unsafe, outside our operational capacity, or materially different from the information initially supplied. Any estimate provided before confirmation is based on the facts known at that time and may be revised if the service requirements change.

The customer is responsible for ensuring that all goods to be moved are ready by the agreed start time. This includes dismantling items only where expressly included in the service, removing contents from furniture where required, and securing loose or hazardous items. If access is delayed because the premises are not ready, or if the move cannot start at the scheduled time due to incomplete information, waiting time or rebooking charges may apply.

Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on a fixed quote, hourly rate, volume, distance, labour requirement, or a combination of these factors. Any quotation remains valid for the period stated in writing and may depend on the information you supplied. If the actual job differs from the quoted description, we may adjust the price to reflect additional labour, time, materials, or vehicle requirements.

Unless otherwise specified, payment is due in full on or before completion of the service. We may require a deposit to secure the booking, and any deposit terms will be stated at the time of confirmation. For larger or commercial removals, staged payments or partial advance payment may apply. We accept payment methods as agreed in the booking documents, and we may suspend or refuse to complete the work if payment arrangements are not honoured.

Additional charges may apply where there is a significant delay caused by the customer, where parking or access causes extra time, where items exceed the agreed inventory, or where specialist handling is required for pianos, antiques, appliances, or bulky items. Materials such as protective covers, boxes, tape, and wrapping may be charged separately unless included in the quotation. Any increase in scope should be discussed as soon as it becomes apparent, though urgent operational decisions may be made by our crew to protect goods and safety.

We may also charge for cancelled parking arrangements, redelivery, storage, disposal, or return visits caused by inaccurate instructions or inaccessible premises. If payment is not received when due, we reserve the right to charge interest and reasonable recovery costs to the extent permitted by law. Any dispute about an invoice must be raised promptly and in good faith, and you must still pay any undisputed amount by the due date.

Cancellations, Rescheduling, and Customer Changes

You may cancel or reschedule a booking by giving us notice in writing. The amount payable, if any, will depend on how much notice is provided and whether preparatory work has already begun. Where a deposit has been paid, part or all of it may be retained to cover administration, allocated time, vehicle scheduling, or costs already incurred. If you postpone a booking and we are unable to provide the new date, the original cancellation terms may still apply.

If you cancel at short notice, fail to provide access, or are absent at the agreed time and location, we may treat the booking as cancelled by you and charge a reasonable fee for the lost slot and any incurred costs. Where weather, transport disruption, or other events outside our control affect the move, we will try to agree a new date or alternative arrangement. However, we are not responsible for losses caused by unavoidable delays beyond our reasonable control.

We may also need to reschedule if staffing, vehicle availability, safety concerns, or legal restrictions prevent us from carrying out the service as planned. In such cases, we will inform you as early as reasonably possible and propose another date or solution. Our liability for inconvenience is limited to the extent set out in the liability section below. No cancellation term prevents either party from exercising rights that cannot lawfully be excluded.

Liability, Care of Goods, and Risk

We will take reasonable care when handling your belongings, but you remain responsible for ensuring items are properly packed, labelled, and suitable for transport unless packing is included in the service. Fragile, high-value, sentimental, or irreplaceable items should be brought to our attention before the move begins. Where we are asked to move such items, we may apply special handling conditions, exclude them from standard cover, or refuse them if the risk is disproportionate.

Our liability is limited to direct loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We are not responsible for pre-existing damage, defective packing by the customer, normal wear and tear, hidden defects, or loss arising from inaccurate instructions. We are also not liable for delays, missed deadlines, or indirect losses such as loss of profit, loss of opportunity, or consequential damage unless the law requires otherwise.

Unless we expressly agree a higher level of protection in writing, the customer should ensure that appropriate insurance is in place for goods in transit, storage, and property access risks. Our team may inspect items before loading and may decline to move goods that are unsafe, unstable, contaminated, or not reasonably fit for transport. If we do accept such items, this does not mean we accept responsibility for defects that could not reasonably have been avoided.

If any loss or damage occurs, you must notify us as soon as reasonably possible and provide supporting details, including photographs where available. We may need the opportunity to inspect the item, packaging, and location before any repair, replacement, or claim is progressed. Any claim must be reasonable, evidenced, and limited to the actual loss suffered. If goods are left unattended or the customer instructs us to place items in a location against our advice, risk may transfer to you at that point.

Waste Regulations and Disposal Responsibilities

Where our service includes clearance, removal of unwanted items, or disposal assistance, the customer must comply with all applicable UK waste laws and duty-of-care requirements. You must not ask us to remove controlled waste, hazardous waste, asbestos, chemicals, solvents, oils, batteries, gas cylinders, medical waste, or any item that requires specialist licensing unless we have expressly agreed and are legally permitted to handle it. If prohibited waste is presented, we may refuse to collect it and may charge for wasted attendance.

The customer is responsible for declaring accurately what needs to be removed and for separating any items intended for reuse, recycling, or disposal. If you leave goods for disposal, you confirm that you have the right to transfer them and that they do not contain personal data, restricted substances, or regulated waste streams unless agreed otherwise. We may require written confirmation of ownership or disposal authority where the law or operational needs make this appropriate.

When items are taken for disposal or recycling, we will aim to use lawful and environmentally responsible methods, including authorised facilities and compliant carriers where required. However, our obligations are limited to the agreed service scope. We are not responsible for the contents of items you have not disclosed, and we are entitled to rely on your description of the waste unless there is an obvious reason to believe it is inaccurate. Any costs arising from misdescribed waste, contamination, or special handling may be passed to you.

Where goods are not suitable for disposal through ordinary collection, we may suspend the service until appropriate arrangements are made. If we believe an item may breach waste or environmental rules, we may refuse to transport it and may notify the relevant authorities where legally required. These precautions protect both the customer and the service provider and do not reduce your duty to provide truthful and complete information.

Customer Responsibilities

You must ensure that the premises, goods, and instructions are ready for the service on the agreed date. This includes arranging access, securing permissions where needed, providing accurate parking or entry details, and ensuring that vulnerable items have been packed or protected appropriately. If keys, codes, passes, or building permissions are required, you must provide them on time and guarantee that they are valid for use.

You are also responsible for removing personal data, confidential records, and prohibited items from furniture, boxes, and appliances before the move begins, unless we have agreed otherwise. We are not responsible for reviewing the contents of drawers, files, containers, or devices. Any item that is prohibited, unsafe, or improperly packed may be left behind, refused, or handled only at your risk and expense.

If you or your representative gives instructions during the job, those instructions will be treated as authorised and may override earlier directions. Please ensure that any decision-maker is available to answer questions and approve changes promptly. We may rely on verbal instructions given at the premises unless you later show that they were clearly unauthorised. Where the service requires patience, flexibility, or special handling, you agree to cooperate reasonably with our crew.

Our team may stop work if conditions become unsafe, abusive, or unlawful. This includes aggressive behaviour, dangerous access, unstable loads, severe weather impacts, or instruction to carry out work contrary to law or good practice. In such cases, we may terminate or suspend the service and charge for the work already completed, travel time, or other reasonable costs incurred.

Delays, Force Majeure, and Service Interruptions

We are not liable for failure or delay caused by events beyond our reasonable control, including severe weather, traffic disruption, road closures, accidents, industrial action, fire, flood, illness, equipment failure, or government restrictions. Where such events occur, we will try to continue the service safely or agree an alternative arrangement. If performance becomes impossible or unsafe, either party may suspend the affected booking without liability for consequential loss.

If the move is interrupted by circumstances beyond our control, we may charge for work completed, waiting time, and reasonable additional expenses already incurred. We will act proportionately and in good faith to minimise disruption. However, we do not guarantee that any specific completion time will be achieved unless a binding written commitment is expressly stated in the quotation or booking confirmation.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law. All other warranties, conditions, or implied terms are excluded to the maximum extent permitted. If any provision is found invalid, it will be modified only as necessary to make it enforceable while preserving the original commercial intention.

General Terms and Governing Law

These terms form the entire agreement between you and Movers Hammersmith for the relevant booking, subject to any written variation agreed by both parties. No failure or delay in enforcing a right means that right has been waived. A waiver must be given in writing and should be interpreted narrowly. You may not transfer your rights or obligations under the booking without our written consent.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will apply to that booking unless a later written variation is agreed. If a court or competent authority determines that any term is invalid or unenforceable, that term will be severed or modified to the minimum extent necessary, and the rest of the agreement will remain effective.

These Terms and Conditions and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions as the governing basis of the service.