Privacy Policy
Movers Hammersmith Privacy Policy
This Privacy Policy explains how Movers Hammersmith collects, uses, stores, and protects personal data relating to existing and prospective customers in the Hammersmith area and surrounding locations. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Hammersmith customers and potential customers in the Hammersmith area who engage with us, whether by telephone, in writing, through our website, or in person. It covers personal data we collect in connection with enquiries, quotations, bookings, the provision of moving and related services, and any follow-up or aftercare.
Personal Data We Collect
We collect only the personal data that is necessary for us to provide our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details, such as name, postal address, service addresses, and preferred contact details.
Service-related information, such as details of the properties you are moving from and to, access information, inventory or item lists, preferred moving dates and times, and any special instructions.
Communication records, including information you provide when you contact us by phone or in writing, or when you make a complaint or provide feedback.
Contract and transaction details, such as quotes requested, bookings made, services provided, prices, payments, discounts, and billing history.
Technical and usage data, where applicable, such as information generated when you visit our website, including basic device and browsing data collected through standard analytics tools. We do not seek to identify individual visitors from this data unless it is necessary for security or legal reasons.
Sensitive Personal Data
We do not routinely seek to collect special categories of personal data, such as health information. If you voluntarily provide such information, for example to explain access requirements or particular vulnerabilities, we will only use it as necessary to provide the requested service and to ensure safety. We will limit access to such data to those who need to know it.
Lawful Basis for Processing
Movers Hammersmith processes personal data only where there is a lawful basis under applicable data protection law. Depending on the circumstances, we rely on one or more of the following bases:
Contract: We process personal data to take steps at your request before entering into a contract, to provide quotes, and to perform our contract with you, including organising and delivering moving and related services, managing payments, and handling customer service.
Legal obligation: We process certain data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations, and to respond to lawful requests from authorities.
Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, preventing fraud and misuse, protecting property and safety, and maintaining business records.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications that are not based on existing customer relationships. Where we rely on consent, you may withdraw it at any time.
How We Use Personal Data
We use your personal data only for specified and lawful purposes, including to:
Respond to enquiries and provide quotations for our services.
Plan, schedule, and deliver moving and related services.
Manage bookings, payments, and invoicing.
Communicate with you before, during, and after the service, including to confirm arrangements, manage changes, and respond to questions or complaints.
Maintain accurate internal records for administration, accounting, and audit purposes.
Improve our services, including through internal analysis of anonymised or aggregated data where possible.
Protect our business, our staff, and our customers, including by preventing and detecting fraud, misuse, or damage to property.
Comply with legal obligations and cooperate with regulators and public authorities where required by law.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties may include:
Service providers acting as data processors, such as companies that provide information technology, data storage, customer relationship management, and payment processing services.
Operational partners who help us deliver our services, for example additional labour or specialist transport providers engaged to complete part of your move, where they need limited personal data such as names, addresses, and access information.
Professional advisers, such as accountants, auditors, and legal advisers, to the extent necessary for them to provide their services to us.
Public authorities and law enforcement agencies, where required by law or where we consider it necessary to protect our rights, property, or the safety of others.
Whenever we use data processors, we ensure that they only process personal data on our documented instructions, that they implement appropriate security measures, and that they comply with applicable data protection law.
International Data Transfers
Our core operations focus on customers in the Hammersmith area. If any of our service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other mechanisms recognised by data protection law.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected or to meet legal, accounting, or reporting requirements.
Enquiry and quotation data that does not lead to a booking is typically retained for a limited period that allows us to manage repeat enquiries and maintain basic business records.
Customer and contract data related to completed services is generally retained for the duration of the customer relationship and then for a further period necessary to comply with legal obligations, resolve disputes, and enforce contracts. This period will take into account applicable limitation periods for legal claims and statutory retention requirements.
In all cases, we apply appropriate criteria to determine how long to retain data, including the nature and sensitivity of the data, any potential risk of harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.
Once personal data is no longer required, we will securely delete it or irreversibly anonymise it.
Data Security
Movers Hammersmith takes appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures are designed to be proportionate to the nature of the data and the risks associated with processing it. Access to personal data is limited to staff and service providers who have a genuine need to know it for the purposes described in this Privacy Policy and who are subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of that data, together with information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In certain circumstances, you may have the right to request the deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or assess an objection.
Right to data portability: Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is required for legal claims. You also have an absolute right to object to direct marketing.
Rights related to consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our main customer communications and website. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection best practice. Any updated version will be made available through our usual customer information channels and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
